Complaints & Feedback
1. Our Commitment to Quality
i-Prescribe Ltd is a UK Registered Pharmacy (**GPhC: 9012850**). We aim to provide an exceptional level of care. However, we recognise that things can occasionally go wrong. We take all complaints seriously and use them to improve our clinical safety and patient outcomes.
2. Steps Before Making a Complaint
Before initiating a formal complaint, we kindly ask patients to consider the following clinical and legal steps:
Initial Discussion: Contact our Superintendent Pharmacist to see if the issue can be resolved via a clinical consultation.
Fact Verification: Ensure you have your order number, date of service, and any clinical documentation ready.
3. How to Lodge a Formal Complaint
Formal complaints must be made in writing to ensure an accurate record of the investigation. Please include your full name and the nature of your concern.
Info@i-prescribe.com
0333 3399 290
Unit 10F Lister Hills Science Park, Bradford, BD7 1HR
Response Timeline: We will acknowledge your complaint within 3 working days and provide a full written response within 20 working days.
4. Complaints Regarding Medication
If your complaint is regarding a **side effect, faulty medication, or an adverse reaction**, specific regulatory information is required.
Report via Yellow Card
Please do not dispose of the medication or packaging, as we may require the Batch Number and Expiry Date for our clinical investigation.
5. External Escalation
If you are dissatisfied with our internal resolution, you have the right to escalate your complaint to the relevant regulatory bodies:
For concerns regarding the conduct of the pharmacy or pharmacist.
Visit GPhC WebsiteFor complaints regarding NHS services provided by i-Prescribe.
Visit Ombudsman