Get In Touch
At i-Prescribe Ltd, our clinical team is dedicated to providing you with safe, professional, and discreet healthcare. Whether you have a question about your medication, need assistance with your order, or want to speak with one of our UK-registered pharmacists, we are here to help.
How It Works
Tell Us
Share the details. Fill out our secure contact form. Providing as much detail as possible—including order numbers or clinical symptoms—helps us help you faster.
Review
Clinical & Admin Audit. Our professionals review your information. Clinical queries are directed to our pharmacists, while order queries go to our dispensing team.
Response
Expert Follow-up. We will contact you via your preferred method (phone, email, or letter) with a resolution or the advice you require within 48 hours of your submission.
Contact Us Online
How Can Our Healthcare Professionals Help You Today?
Need to get in touch? We’ve made it simple to access professional pharmacy advice online. Our team is available to assist with everything from medical inquiries to delivery updates. We operate a transparent 48-hour response system—Tell us what you need, and our clinical experts will review and respond with the care and detail your health requires.
Note on Medical Emergencies: > This process is for non-urgent inquiries. If you are experiencing a medical emergency or a severe adverse reaction to medication, please contact 999 or NHS 111 immediately.
Contact Us Online
How Can Our Pharmacy Team Assist You?
By Post
Postal Enquiries
i-Prescribe Ltd
Unit 10f Lister Hills Science Park,
Bradford,
West Yorkshire
United Kingdom, BD7 1HR
To ensure your enquiry is handled with the appropriate clinical oversight, all incoming post follows our rigorous Review and Response protocol. Please allow for a 7-working-day turnaround from the date we receive your letter for a full response.
By Phone / Email
Email or Phone Contact
General Enquiries: Info@i-prescribe.com
Order Updates: Orders@i-prescribe.com
Telephone Consultations
& Enquiries: 0333 3399 290
Our 48-hour turnaround is for routine clinical and administrative enquiries.
In an Emergency: Please dial 999 immediately.
Urgent Advice: If you need medical guidance outside of our business hours, please contact NHS 111
For Emergencies / Non-Emergencies
Useful Other Contacts
If you are experiencing a life-threatening emergency, a severe allergic reaction (anaphylaxis), or sudden chest pain, do not wait for a response from our team. Please use the following services immediately:
Mental Health Support
If you are struggling or need someone to talk to immediately:
Call 111 and select the mental health option.
Shout: Text "SHOUT" to 85258 (Free, 24/7 text support).
Samaritans: Call 116 123 for free, confidential support.
Non-Emergency
If you need medical help or advice quickly contact NHS 111. This service is available 24/7 and is free from landlines and mobiles.
Call 111: To speak with a trained adviser.
NHS 111 Online: NHS 111 Online Chat.
Emergency
In an Emergency
Call 999: For life-threatening emergencies or serious injuries.
Visit A&E: Go to your nearest Accident & Emergency department.
please do not use our contact form for urgent health concerns.
Poisoning or Overdose: If you suspect an overdose or accidental ingestion of medicine, call 999 or go to A&E immediately. Take the medicine packaging with you.
Reporting Side Effects: You can report side effects of your medication via the MHRA Yellow Card Scheme: yellowcard.mhra.gov.uk.